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Why should I trust you, you're thousand miles away ?
How can I make sure the unit I bought is workable before I receive it ?
Any warranty for my purchases ?
My flashlight is NOT working after 6 weeks operation, now WHAT ?
How long I have to wait to get my purchases ?
Any other shipping arrangements ?
Do you combine shipment to save my shipping charges ?
I am a reseller/wholesale, can we cooperate ?
I want to develop my own product, what can you do ?


Why should I trust you, you're thousand miles away ?
We absolutely understand your concern, that's why we're using Paypal (www.paypal.com) as your payment gateway, all buyers are protected, if you cannot receive your items AND we cannot provide shipping evidence, you can get back your money, all details can be found in Paypal website. In addition, sellers are also protected there if buyers are filing fraud claims.

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How can I make sure the unit I bought is workable before I receive it ?
All units are tested in our office before shipment, if DOA (Dead On Arrival) unfortunately happens, we'll ship another one to you, we and Paypal's buyer protection program are protecting you from making loss in buying from us

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Any warranty for my purchases ?
Generally, all products (except components) from here have 3 months warranty with free swap. Please refer to individual listing description for more details

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My flashlight is NOT working after 6 weeks operation, now WHAT ?
Your flashlight is still under warranty protection period, please send us back the non-working unit, after we receive it, your return postage will be refunded AND a new replacement unit will be shipped to you within 2 business days.

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How long I have to wait to get my purchases ?
With first class air mail, deliveries normally takes 7 to 14 business days. Our fastest record is 2 days to Eastern Coast of USA, 3 days to UK. Thanks to hardworking post offices

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Any other shipping arrangements ?
Definitely YES, we have EMS SpeedPost services here, takes 2 to 4 business days (no hold up by your custom and post office) with online tracking, for more information about shipping arrangements, please do not hesitate to email us. We are experienced web seller and shipper

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Do you combine shipment to save my shipping charges ?
Yes, we are always doing this because we are not earning unreasonable profit from shipping and handling activities, overpaid shipping charge will be refunded - if you pay faster than receiving our shpping charge conclusion

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I am a reseller/wholesale, can we cooperate ?
Why not ? We are always looking for honest business partners everywhere, feel free to email us, your enquiries are very important to us and will be seriously handled. Please be reminded that looking for long term and happy business relationship is one of our business goals

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I want to develop my own product, what can you do ?
After we received and understood your draft and/or idea, we'll start a meeting here to work out development costs for you, if you can let us have the initial order size, we can also calculate total costs including shipping for the first order. We recommend to develop your own packaging also. Pass us the head scratching works in developing, you just have to target on marketing and....make money.

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Last Updated: 6 Aug 2006 08:49:57 PDT home  |  about  |  terms  |  contact
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